Susan E. Grajek

Information technology leadership | Academic administration | Project management | Evaluation and metrics

Selected publications & presentations

Susan E. Grajek, Ph.D.

Grajek S, Cunningham, B (October 2007). ITIL: An Effective Methodology for Managing IT Services. Paper presented at the annual Educause meeting, Seattle, WA.

Grajek S (April 2006). A practical guide to measuring the value and quality of IT. Executive Seminar for the Computing Services & Management Symposium, San Diego, CA.

Eltouny D, Grajek S, Jackson S, Lynch P (October 2005). Concierges and contractors, shamans and sergeants: staff development beyond leaders. Paper presented at the annual Educause meeting, Orlando, FL.

Grajek S, Ruwe S, Chang J (April 2005). IT management for the 21 st century: metrics and cost recovery. Paper presented at the AAMC Group on Information Resources Spring Meeting, Philadelphia, PA.

Eltouny D, Grajek S, (October 2004). How to begin (or improve) a staff performance management program. Workshop presented at the Educause Annual Conference, Denver, CO.

Grajek S, Long P, Paolillo J, Ruwe S. (November 2003) How to implement a useful ongoing IT metrics program. Paper presented at the annual Educause meeting, Anaheim, CA.

Grajek S, Long P, Paolillo J, Ruwe S. (November 2003) How to implement a useful ongoing IT metrics program. Paper presented at the annual Educause meeting, Anaheim, CA.

Grajek S, Eltouny D. (November 2003) Staff development: The Whole Package. Paper presented at the annual Educause meeting, Anaheim, CA.

Grajek S, Lynch P, Cagnetta L (October 2002) Why to market IT services and how to do it. Proceedings of the 2002 SIGUCCS Conference, Providence, RI, 251-253.

Grajek S, Dannheim G, Euben J, Paolillo J, Stagg D (October 2002) Telecom and IT: moving toward unified support. Proceedings of the 2002 SIGUCCS Conference, Providence, RI, 249-250.

Lynch P, Grajek S (September 2002) Marketing Internal Services: Using multi-media campaigns to promote internal IT and media services in an academic medical center. Paper presented at the annual meeting of the Association of Biomedical Communications Directors, Keystone, Colorado.

Ruwe S, Grajek S, Paton JA (1999) Managing Information Technology Services: Reorganization to Improve Service and Control Costs. Paper presented at the annual meeting of the American Association of Medical Colleges Group on Institutional Planning, Vancouver, Canada.

Grajek S, Helenius, M, Marone, RK, Roderer NK (Winter, 1997) The MEDLINE experience at Yale: 1986-1996, Medical Reference Services Quarterly, 16(4), 1-18.

Grajek S, Calarco PV, Frawley S, McKay J, Miller PL, Paton JA, Roderer NK, Sullivan J (March/April, 1997) Evaluating IAIMS at Yale: Information Access, JAMIA, 4(2), 138-149.

Calarco PV, Grajek S, Harris GB & Marone RK (June 1996) Workflow and cost impacts of WWW-based electronic forms in document delivery. Paper presented at the annual meeting of the Medical Library Association, Kansas City, Kansas.

Grajek S & Marone RK (May/June 1995) How to develop and maintain a gopher. Online, 19(3), 37-42.

Grajek, S., McKay, J., Paton, JA, Roderer, NK (1995). Using multiple techniques and measurements to manage an IAIMS environment. Poster session presented at the Eighteenth Symposium on Computer Applications in Medical Care, New Orleans, LA., November 1995.

Paton JA, Belanger A, Cheung K, Grajek S, Branch KA, Ikeda N, Sette L, Miller PL, Fryer RK (November 1992) On-line bibliographic information: Integration into an emerging IAIMS environment. Proceedings of the Sixteenth Symposium on Computer Applications in Medical Care, Baltimore, MD, 605-609.

Grajek, S. (July 1990). Computing and information systems planning: needs assessments and resource inventories. Paper presented at the annual conference of the International Society for College and University Planning, Atlanta, GA.

Grajek, S. (October 1988). The crystal ball of research: Using it & presentations to learn about the user community. Paper presented at the Annual SIGUCCS User Services conference.

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