Susan E. Grajek

Information technology leadership | Academic administration | Project management | Evaluation and metrics

Susan E. Grajek, Ph.D.

susan.grajek@yale.edu

Education

  • Yale University, Ph.D., Psychology, 1984
  • Yale University, M.Phil., 1982
  • Yale University, M.S., 1981
  • State University of New York at Buffalo,
  •   B.A summa cum laude, Phi Beta Kappa, 1979

Specific skills

  • Information technology leadership
  • Academic administration
  • Project management
  • Information technology planning, evaluation and metrics
  • Design and execution of research in management, behavioral sciences and public policy; statistical analysis
  • Public speaking

Employment & consulting

Senior Director, Information Technology Services, Yale University. Responsible for University-wide IT Support (help desk, field support, accounts & access, support technical infrastructure, communications). 2005 to present.

Lecturer, Epidemiology and Public Health, Yale University School of Medicine. 1996 to present.

Director, Communications & Technical Support, Information Technology Services - Medicine. Responsible for Yale University School of Medicine IT support areas (Help Desk, Desktop Support, Client Accounts, Desktop Technologies, communications and management research) and all School of Medicine training programs. 2000 to 2005.

  • Special assignments and projects:
  • Leader of organizational development review for
      University VP of Finance & Administration
  • Development of performance development program,
      School of Medicine
  • Co-lead of University customer satisfaction survey
  • Associate chair, United Way campaign
  • Communications Team, University Best Practices Initiative

Director, Research & Communications, Information Technology Services - Medicine. Responsible for information technology measurement, communications, and staff development. 1996 to present.

  • Special assignments:
  • Leadership of Medical Campus Y2K implementation
  • Evaluation of School of Medicine administrative services

Associate Director, Office of Academic Computing, Yale University School of Medicine. Project director in the planning, evaluating, and coordinating of computing services at the School of Medicine. 1988 to 1996.

Technical Support Specialist, Yale Computer Center. Supervisor of the Help Desk and Faculty Liaison. Other duties included establishing, evaluating, & monitoring services for users and assessment of users' needs. 1984 to 1988.

Consultant in research design, statistical analysis, and computing for clients in higher education, public school systems, non-profit organizations and state and local governments,1983-present.

Recent research areas

  • Measuring the value and alignment of information technology
  • Using metrics to measure academic administrative performance
  • The evaluation of IAIMS environments
      (Integrated Advanced Information Management Systems)

Professional Memberships

  • American Psychological Association
  • Educause
  • Society for College and University Planning

Selected publications



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